UPDATED OCTOBER 23, 2026

Refund Policy

One-time purchases, no automatic renewals. Contact support@windowpeeper.site with your order reference for help.

Unused packs: 7 days

Request a refund within 7 days of purchase if none of the pack's credits have been used. We assess delivery problems, duplicate charges and other legally required remedies individually, including outside this window. This policy does not restrict applicable cancellation or consumer rights.

Failed or unconfirmed video requests

A confirmed failure restores the credits reserved for that attempt once. Unconfirmed attempts return credits after no more than one hour and require support review before repetition. A credit return is not a cash refund. AI results can vary; if the delivered result is materially defective, contact support with the request reference for review.

Payment refunds

Approved cash refunds go to the original payment method. Bank processing times vary. A pending refund temporarily holds the corresponding pack's credits. A successful refund revokes the corresponding credits; a failed or cancelled refund releases the hold. Card disputes hold the original pack during review, with the final adjustment following the dispute result. Unrelated packs are not deducted.

Before deleting your account

Contact support first if a payment or refund is unresolved. Deleting your account removes credit and history access, while essential financial references remain for resolution and required accounting retention. Purchases are sold through Link, Stripe’s merchant of record. Link handles payment and transaction-tax support; Window Peeper AI handles video-service issues. You can contact us to coordinate a refund.